Q2 FY2024 Earnings Call
MSFT · Preprocessing Report
2024-01-30
Quality
100%
50
Turns
12
Speakers
5
Sections
8
Exchanges
579
Claims

Entities by group 132

software and cloud platform 1
Microsoftcompany
copilot 2
CopilotproductDAX Copilotproduct
operating systems 1
Windowstechnology
enterprise customers 12
KPMGcompanyMetacompanyMitsubishicompanyMillimancompanyMuralcompanyMediasetcompanyLTI MindtreecompanyMcAfeecompanyNucorcompanyInsight EnterprisescompanyJB HuntcompanyJ.P. Morgancompany
online professional network 1
LinkedIncompany
gaming platform 1
Xboxproduct
ai models 1
AItechnology
llm model families 7
GPT-4 TurbotechnologyGPT-4 with VisiontechnologyDALL-E 3technologyFrontiertechnologyGPTtechnologyGPT-2.5technologyGPT-3technology
business applications 1
Dynamicsproduct
copilot products 3
Sales CopilotproductService CopilotproductSecurity Copilotproduct
ai platform service 1
Azure OpenAI Serviceproduct
telecom operators 1
Vodafonecompany
retail customers 2
Kohl'scompanyLeathermancompany
healthcare systems 2
UNC HealthcompanyUPMCcompany
analysts 1
Tyler Radkeperson
ai hardware suppliers 1
NVIDIAcompany
ai partners 1
Mistralcompany
ai-first customers 1
Moveworkscompany
retailers 1
Walmartcompany
ai assistant apps 1
ChatGPTproduct
developer tools 1
Visual Studioproduct
telecom customers 1
Lumen Technologiescompany
financial services customers 1
Northern Trustcompany
customer service software 1
Zendeskcompany
healthcare customers 1
Lifespancompany
professional services firms 1
WTWcompany
security architecture 1
Zero Trusttechnology
mobile operating system 1
iOStechnology
video game title 1
Indiana Jonesproduct
erp software 1
ERPproduct
crm software 1
CRMproduct
office 365 commercial 1
Office Commercialproduct
security solutions 1
Advanced Security Solutionsproduct
cloud infrastructure service 1
IaaStechnology
Ungrouped 76
Amy HoodpersonSatya NadellapersonActivisioncompanyGitHubcompanyCommercial Office 365productOpenAIcompanyMark MoerdlerpersonCosmos DBproductBernstein ResearchcompanyKarl KeirsteadpersonKash RanganpersonBrad ZelnickpersonBrad RebackpersonPayPalcompanyTata DigitalcompanySalesforcecompanyNRFeventOffice ConsumerproductBrent ThillpersonMark MurphypersonAlice JollapersonKeith DolliverpersonBrett IversenpersonSECcompanyAMDcompanyCoherecompanyAnkercompanyAT&TcompanyEYcompanyThomson ReuterscompanyPerplexitycompanySymphonyAIcompanyFortune 500companyAlly FinancialcompanyCoca-ColacompanyRockwell AutomationcompanyAXAcompanyTomTomcompanyPwCcompanyAccenturecompanyAn PostcompanyHolland AmericacompanyPG&EcompanySchneider ElectriccompanyServiceNowcompanyCanadian TirecompanyRalph LaurencompanyDentsucompanyHondacompanyPfizercompanyAtlassiancompanyTrelloproductAir IndiacompanyBayercompanySiemenscompanyBPcompanyElancocompanyING BankcompanyCESeventHPEcompanyPetrobrascompanySecure Future InitiativeotherDowcompanyArrow ElectronicscompanyDXC TechnologycompanyFreeport McMoRancompanyThe Mosaic CompanycompanyAndroidtechnologyGame PassproductCall of DutyproductElder Scrolls OnlineproductStarfieldproductTalent SolutionsproductPaaStechnologySQLtechnologyC&Iother
REPORTING 195PROJECTING 62POSITIONING 163EXPLANATORY 49ANALYST 30

Topics 104

copilot×83artificial intelligence×32revenue×31azure×30microsoft 365×30cloud×18operating×16margin×15windows×12gross×12workload×12activision×9capital expenditure×7xbox×6growth×5data×5search×5investment×5acquisition×4statement×4

Themes 369

revenue growth×13commercial×12seat growth×11constant currency×9growth×9gross margin×9acquisition×7adoption×6azure×5forward-looking×4usage growth×4security×4share gain×3third-party×3productivity and business processes×3percentage×3intelligent cloud×3revenue decline×3api-level inferencing×3arpu growth×3cloud growth×2at scale×2ai training×2enterprise adoption×2openai service×2platform expansion×2cost reduction×2availability×2year-over-year growth×2quarterly growth×2purchase accounting and integration costs×2renewals×2standalone business growth×2dollars×2prior-year charge impact×2on-premises×2enterprise and partner×2oem revenue×2search and news ex-tac×2gaming growth×2hardware revenue×2operations×2other expense×2effective×2guidance×2improvement×2standard issue adoption×2engagement growth×2pricing×2productivity monetization×2earnings call participants×1press release and summary deck×1gaap and non-gaap reconciliation×1detailed slides×1activision blizzard deal×1results reporting×1supplemental financial results×1call discussion×1gaap comparison×1non-gaap×1year-over-year comparison×1customer gains×1momentum×1accelerator diversity×1foundation and open-source models×1model integration with infrastructure and tools×1customer count×1ai customer adoption×1partner model access×1model popularity×1model performance×1openai model support×1fine-tuning support×1cloud migrations×1strategic deals×1commitments×1ai services investment×1customer transformation×1ai integration×1integrated analytics and governance×1simplification and consolidation×1workloads across industries×1powered by cloud services×1consultant productivity×1transaction growth×1hybrid search×1retrieval augmented generation×1general availability×1unified analytics×1storage growth×1ai era×1platform growth×1subscriber count×1subscriber growth×1organizational adoption×1github rollout×1low-code development×1ai usage×1microsoft 365 customization×1employee queries×1business applications×1customer usage×1customer service×1out-of-the-box integrations×1industry solutions×1healthcare adoption×1physician productivity×1retail event presence×1shopper journey solutions×1work transformation×1generative ai×1microsoft 365 tasks×1microsoft 365 adoption×1enterprise deployment×1ecosystem emergence×1plugins for lines of business×1capability extension×1record usage×1new entry point×1enterprise customer attach rate×1paid seat count×1e5 adoption×1on pc×1neural processing units×1ai experiences×1copilot key×1cloud desktop management×1cloud pc access and security×1enterprise rollout adoption×1threat risk×1secure future initiative×1company-wide protection×1unified operations platform×1product expansion×1linkedin platform usage×1global growth×1skill development×1profile additions×1member experience×1ai features×1ai transformation×1usage milestone×1standalone destination×1mobile app×1premium subscription×1pro features×1pc and mobile usage×1mobile gaming×1upcoming lineup×1first-party titles×1game updates×1monthly engagement×1transformation benefits×1per share×1beat expectations×1across businesses×1ai services demand×1large long-term contracts×1microsoft 365 suite strength×1standalone products×1contracts and renewals×1next 12 months×1beyond 12 months×1mix×1pc and advertising×1pc volumes×1gaming console×1content mix shift×1operating income drag×1earnings impact×1adjusted for accounting change×1product mix and infrastructure scaling×1dollar growth×1purchase accounting impact×1drivers×1operating expense growth×1workforce reduction×1operating margin expansion×1operating margin excluding accounting change×1driver of revenue×1smb and frontline worker adoption×1shift to cloud offerings×1bookings growth×1weaker new business×1excluding accounting estimate×1profit growth×1better than expected×1ai services contribution×1ai and non-ai services driving outperformance×1installed base growth×1end of support demand×1quarterly result×1oem growth×1annuity growth×1gaming performance×1gaming drivers×1xbox content and services growth×1content and services revenue×1margin expansion from mix×1acquisition-driven increase×1prior-year charge offset×1companywide×1finance leases×1cash payment×1cloud demand and ai infrastructure×1shareholder distributions×1u.s. dollar basis×1cloud and ai infrastructure×1infrastructure build-out timing×1on-premise decline×1office consumer growth×1linkedin growth×1dynamics growth×1microsoft 365 suite momentum×1hybrid demand×1enterprise support decline×1more personal computing guidance×1recognition variability×1volume strength×1hardware decline×1return to guidance×1outlook×1interest income and expense×1quarterly volatility×1full-year comparison×1full-year outlook×1full-year growth guidance×1accretive to operating income×1demand driving growth×1ai investment plan×1efficiency and disciplined management×1full-year expansion×1ai capital investments driving growth×1expansion excluding activision and useful lives headwind×1closing×1productivity gains and platform leadership×1strong results×1ai mix×1ai importance×1direct ai revenue×1revenue flow×1ai consumption×1training to inferencing shift×1non-microsoft growth×1ai inferencing usage×1large model training excluded×1fine-tuning usage mix×1inferencing mix×1workload framing×1model architecture×1training and inference components×1inference infrastructure×1ai activity×1lifecycle optimization×1ai lifecycle×1traditional optimization×1build optimize cycle×1customer cycles×1optimization period ending×1ai and traditional cycles×1comparables easing in h2×1applications scaling×1workloads and non-ai workloads×1ai investment impact×1ai cost scaling×1company focus×1across tech stack×1enablement across teams×1consistency and resource efficiency×1infrastructure pivot×1ai-first work shift×1leverage opportunity×1office 365 and azure core×1devices portfolio×1ai-first workforce×1long-term technology×1capital allocation×1component breakdown×1strong quarter×1tech stack shift×1tech stack change×1foundational impact on tech stack×1core architecture changes×1memory and network reshaping×1architecture-driven change×1built for ai×1storage-compute separation×1sql and spark×1shared data lakehouse×1mixed compute model×1new compute design×1tool layer shift×1extensibility and apps×1ongoing buildout×1ai enablement×1infrastructure and app model×1ai lift×1ai demand×1supply constraints×1scaling bottlenecks×1added×1acceleration×1data center buildout×1demand outlook×1accelerated capacity buildout×1pipeline-driven capacity buildout×1early market feedback×1customer rollout×1distribution incentives×1early adoption×1demand strength×1usage speed×1daily usage×1access rollout×1expected adoption cycle×1top use case×1meeting and document summarization×1key use case×1email and document drafting×1prompting and drafting×1document and communication access×1natural language querying×1forward outlook×1core use cases×1presentation generation×1feature emergence×1workflow transformation×1historical shift×1regulatory automation×1business knowledge access×1usage patterns×1standard rollout×1smaller-group rollout×1deployment cycle×1rapid deployment×1engagement optimism×1tailwind ramp-up×1revenue mix×1activity step-up×1inferencing workload×1ai services growth×1small-batch fine-tuning×1openai demand mix×1small business and frontline adoption×1arpu mix shift×1new seat additions×1arpu expansion×1seat momentum×1revenue recognition as arpu×1arpu contribution from e3 e5 and copilot×1enthusiasm×1generation shift×1developer workflows×1product leadership×1economic benefits×1broad adoption×1developer standard issue×1software development core×1continuation×1productivity enhancers×1low level×1software spend leverage×1value tradeoff×1value case×1office 365 spend×1operating expense model×1knowledge work×1development expense×1dev team productivity×1

Key Metrics 87

revenue×55revenue growth×21gross margin percentage×15adoption×12arpu×11operating expenses×11seat growth×8usage×7growth×7operating income×7productivity×6seats×6gross margin dollars×5operating margin×5margin×5capacity×5capital expenditure×5customers×4organizations×4inferencing×4growth rate×3share×3bookings×3remaining performance obligation×3other income and expense×3tax rate×3cogs×3engagement×3subscribers×2deployment×2security customers×2skills added×2monthly active users×2earnings per share×2net impact×2headcount×2capital expenditures×2cash flow from operations×2gross margin×2seat count×2opex×2performance×1penetration×1migrations×1deals×1commitments×1investment×1transactions×1data stored×1developers×1healthcare systems×1devices×1deployments×1secops productivity×1members×1membership×1roi×1hours streamed×1players×1share gains×1annuity mix×1market volume×1market size×1adjusted operating income growth×1cost×1subscriptions×1installed base×1billings×1cash paid for pp&e×1free cash flow×1share repurchases×1operating expense growth×1commercial bookings×1equity investment gains/losses×1cogs growth×1consumption×1distribution×1demand×1access×1seat requirements×1deployment cycle×1points×1mix×1activity×1average revenue per user×1opex leverage×1spend×1

Entities 1005

Microsoft×442Amy Hood×163Satya Nadella×99Activision×27Copilot×27GitHub×22Windows×16Commercial Office 365×15LinkedIn×11Xbox×9AI×9Dynamics×6OpenAI×5Mark Moerdler×5Azure OpenAI Service×4Cosmos DB×4Bernstein Research×4Karl Keirstead×4Sales Copilot×3Kash Rangan×3Brad Zelnick×3Brad Reback×3Vodafone×2KPMG×2PayPal×2Tata Digital×2Salesforce×2DAX Copilot×2NRF×2Office Consumer×2Brent Thill×2Mark Murphy×2Tyler Radke×2Alice Jolla×1Keith Dolliver×1Brett Iversen×1SEC×1AMD×1NVIDIA×1Cohere×1Meta×1Mistral×1Anker×1AT&T×1EY×1Thomson Reuters×1GPT-4 Turbo×1GPT-4 with Vision×1DALL-E 3×1Moveworks×1Perplexity×1SymphonyAI×1Fortune 500×1Ally Financial×1Coca-Cola×1Rockwell Automation×1Walmart×1AXA×1Kohl's×1Mitsubishi×1TomTom×1ChatGPT×1Milliman×1PwC×1Visual Studio×1Accenture×1An Post×1Holland America×1PG&E×1Lumen Technologies×1Schneider Electric×1Northern Trust×1ServiceNow×1Zendesk×1Lifespan×1UNC Health×1UPMC×1Canadian Tire×1Leatherman×1Ralph Lauren×1Dentsu×1Honda×1Pfizer×1Atlassian×1Mural×1Trello×1Air India×1Bayer×1Siemens×1BP×1Elanco×1ING Bank×1Mediaset×1WTW×1CES×1HPE×1Petrobras×1Secure Future Initiative×1Zero Trust×1Dow×1LTI Mindtree×1McAfee×1Nucor×1Arrow Electronics×1DXC Technology×1Freeport McMoRan×1Insight Enterprises×1JB Hunt×1The Mosaic Company×1iOS×1Android×1Game Pass×1Indiana Jones×1Call of Duty×1Elder Scrolls Online×1Starfield×1Talent Solutions×1ERP×1CRM×1Office Commercial×1Advanced Security Solutions×1IaaS×1PaaS×1Frontier×1SQL×1GPT×1C&I×1J.P. Morgan×1GPT-2.5×1GPT-3×1Service Copilot×1Security Copilot×1

Business Segments 315

Intelligent Cloud×133Productivity and Business Processes×119More Personal Computing×63

Sectors 332

cloud computing×141artificial intelligence×64enterprise software×29gaming×26cybersecurity×11personal computing×9data analytics×5advertising×5database software×4semiconductor×3retail×3data management×3professional services×3consumer internet×3server×3telecommunications×2healthcare×2professional networking×2mobile×2financial services×1consumer staples×1industrials×1application software×1data storage×1developer tools×1collaboration software×1social networking×1productivity software×1data center×1consumer electronics×1computer hardware×1

Regions 5

worldwide×1Germany×1India×1U.S.×1New York×1

Metadata Distributions

Sentiment
positive 232negative 23neutral 244
Temporality
backward 180forward 95current 224
Certainty
definitive 147confident 197moderate 124tentative 30speculative 1
Magnitude
major 104moderate 291minor 104
Direction
improvement 71decline 15flat 6mixed 9none 398
Time Horizon
immediate 162near_term 177medium_term 62long_term 9unspecified 89
Verifiability
quantitative 168event 40qualitative 291
Analyst Intent
probing 10challenging 1confirming 4seeking_detail 11seeking_guidance 4

Speakers

Executives
AHAmy HoodCFOSNSatya NadellaCEO
Analysts
BRBrad RebackanalystBZBrad ZelnickanalystBTBrent ThillanalystKKKarl KeirsteadanalystKRKash RangananalystMMMark MoerdleranalystMMMark MurphyanalystTRTyler Radkeanalyst
Other
BIBrett IversenirOPOperatoroperator

Sections

TypeLabelSpeaker
preamblePreambleOperator
prepared_remarksPrepared RemarksSatya Nadella, Amy Hood, Brett Iversen
qa_sessionQ&A Session
closing_remarksClosing RemarksSatya Nadella, Amy Hood, Brett Iversen
operator_signoffOperator Sign-offOperator

Q&A Exchanges 8

#AnalystFirmTurns
1
MMMark Moerdler
Bernstein Research8
2
BTBrent Thill
Jefferies5
3
KRKash Rangan
Goldman Sachs5
4
KKKarl Keirstead
UBS4
5
BZBrad Zelnick
Deutsche Bank6
6
MMMark Murphy
J.P. Morgan6
7
BRBrad Reback
Stifel5
8
TRTyler Radke
Citi3

Claim Taxonomy 499

REPORTING195
resultFinancial outcome for a completed period118
metricNon-financial quantitative fact39
operationalDiscrete completed event38
PROJECTING62
guidanceQuantitative expectation with number + time48
commitmentPromise with binary verifiable outcome12
targetLong-term aspirational quantitative goal2
POSITIONING163
strategyPriority, direction, or initiative147
competitiveCompany's position or advantages8
opportunityMarket condition framed as growth driver6
riskHeadwind, constraint, or uncertainty2
EXPLANATORY49
attributionWhy a specific outcome happened14
contextNon-company macro/industry fact35
FRAMING0
thesisFalsifiable belief about how the world works0
ANALYST30
questionInterrogative seeking information17
observationRestates a fact or data point8
concernFlags a risk or challenge0
estimateAnalyst's own projection or calculation1
sentimentOpinion, praise, or critique4

Transcript

Preamble
OP
Operatoroperator
Greetings, and welcome to the Microsoft Fiscal Year 2024 Second Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Brett Iversen, Vice President of Investor Relations. Please go ahead.
Prepared Remarks
BI
Brett IversenirMicrosoft
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Corporate Secretary and Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call, and provides the reconciliation of differences between GAAP and non-GAAP financial measures. More detailed outlook slides will be available on the Microsoft Investor Relations website, when we provide outlook commentary on today's call. Microsoft, completed the acquisition of Activision Blizzard this quarter and we are reporting its results in our More Personal Computing segment, beginning on October 13, 2023. Accordingly, our Xbox content and services revenue growth investor metric includes the net impact of Activision. Additionally, our press release and slide deck contains supplemental information regarding the net impact of the Activision acquisition on our financial results. On this call, we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's second-quarter performance in addition to the impact these items and events have on the financial results.
All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available.
Today's call is being webcast live and recorded. If you ask a question. It will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we'll be making forward-looking statements which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the Risk Factors section of our Form 10-K, Forms 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
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operational#3
operational#4
commitment#5
operational#6
operational#7
result#8
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strategy#10
strategy#11
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SN
Satya NadellaCEOMicrosoft
Thank you, Brett. It was a record quarter driven by the continued strength of Microsoft Cloud, which surpassed $33 billion in revenue, up 24%.
We've moved from talking about AI to applying AI at scale by infusing AI across every layer of our tech stack, we are winning new customers and helping drive new benefits and productivity gains. Now I'll highlight examples of our momentum and progress starting with Azure. Azure again took share this quarter with our AI advantage. Azure offers the top performance for AI training and inference in the most diverse selection of AI accelerators, including the latest from AMD and NVIDIA, as well as our own first-party silicon Azure Maia. And with Azure AI, we provide access to the best selection of foundation and open-source models, including both LLM and SLMs, all integrated deeply with infrastructure, data, and tools on Azure. We now have 53,000 Azure AI customers, over one-third are new to Azure over the past 12 months.
Our new models of service offering makes it easy for developers to use LLM's from our partners like Cohere, Meta, and Mistral on Azure, without having to manage underlying infrastructure. We have also built the world's most popular SLMs, which offer performance comparable to larger models, but are small enough to run on a laptop or mobile device. Anker, Ashley, AT&T, EY, and Thomson Reuters, for example, are all already exploring how to use our SLM-5 for their applications. And we have great momentum with Azure OpenAI Service. This quarter we added support for OpenAI's latest models including GPT-4 Turbo, GPT-4 with Vision, DALL-E 3 as well as fine-tuning. We are seeing increased usage from AI-first start-ups like Moveworks, Perplexity, SymphonyAI, as well as some of the world's largest companies. Over half of the Fortune 500 use Azure OpenAI today including Ally Financial, Coca-Cola, and Rockwell Automation. For example, at CES this month, Walmart shared how it's using Azure OpenAI Service along with its own proprietary data and models to streamline how more than 50,000 associates work and transform how it's millions of customers' shop. More broadly, customers continue to choose Azure to simplify and accelerate their cloud migrations. Overall, we are seeing larger and more strategic Azure deals with an increase in the number of $1 billion-plus Azure commitments. Vodafone, for example, will invest $1.5 billion in Cloud and AI services over the next 10 years as it works to transform the digital experience of more than 300 million customers worldwide.
Now on to data. We are integrating the power of AI across the entire data stack. Our Microsoft Intelligent Data Platform brings together operational databases, analytics, governance, and AI to help organizations simplify and consolidate their data estates. Cosmos DB is the go-to database to build AI-powered apps at any scale powering workloads for companies in every industry from AXA and Kohl's to Mitsubishi and TomTom. KPMG, for example, has used Cosmos DB including its built-in native vector search capabilities along with Azure OpenAI service to power an AI assistant, which it credits with driving an up to 50% increase in productivity for its consultants. All-up, Cosmos DB data transactions increased 42% year-over-year and for those organizations who want to go beyond in-database vector search, Azure AI search offers the best hybrid search solution. OpenAI is using it for retrieval augmented generation as part of ChatGPT. And this quarter, we made Microsoft Fabric generally available, helping customers like Milliman and PwC go from data to insights to action, all within the same unified SaaS solution. Data stored in Fabric's multi-cloud data lake, OneLake increased 46% quarter-over-quarter. Now on to developers.
From GitHub to Visual Studio, we have the most comprehensive and loved developer tools for the era of AI. GitHub revenue accelerated to over 40% year-over-year, driven by all-up platform growth and adoption of GitHub Copilot, the world's most widely deployed AI developer tool. We now have over 1.3 million paid GitHub copilot subscribers, up 30% quarter-over-quarter, and more than 50,000 organizations use GitHub Copilot business to supercharge the productivity of their developers from digital natives like Etsy and HelloFresh to leading enterprises like Autodesk, Dell Technologies, and Goldman Sachs. Accenture alone will rollout GitHub Copilot to 50,000 of its developers this year and we're going further making copilot ubiquitous across the entire GitHub platform and new AI-powered security features, as well as Copilot enterprise, which tailors Copilot to organization's code bases and allows developers to converse with it in natural language. We're also the leader in low-code no-code development helping everyone create apps, automate workflows, analyze data, and now build custom copilots. More than 230,000 organizations have already used AI capabilities in Power Platform, up over 80% quarter-over-quarter, and with Copilot Studio, organizations can tailor Copilot for Microsoft 365 or create their own custom copilots. It is already being used by over 10,000 organizations including An Post, Holland America, PG&E. In just weeks, for example, both PayPal and Tata Digital built copilots to answer common employee queries, increasing productivity and reducing support costs. We're also using this AI moment to redefine our role in business applications. Dynamics 365 once again took share as organizations use our AI-powered apps to transform their marketing, sales, service, finance, and supply-chain functions. And we are expanding our TAM by integrating Copilot into third-party systems too. In sales out Copilot has helped sellers at more than 30,000 organizations including Lumen Technologies and Schneider Electric to enrich their customer interactions using data from Dynamics 365 or Salesforce. And with our new Copilot for service employees at companies like Northern Trust can resolve client queries faster. It includes out-of-the-box integrations to apps like Salesforce, ServiceNow, and Zendesk. With our industry and cross-industry clouds, we're tailoring our solutions to meet the needs of specific industries. In healthcare, DAX Copilot is being used by more than 100 healthcare systems including Lifespan, UNC Health and UPMC to increase physician productivity and reduce burnout. And our Cloud for Retail was front and center at NRF with retailers from Canadian Tire Corporation, to Leatherman and Ralph Lauren sharing how they will use our solutions across the shopper journey to accelerate time to value. Now on to future of work. A growing body of evidence makes clear the role AI will play in transforming work. Our own research as well as external studies show as much as 70% improvement in productivity, using generative AI for specific work tasks. And overall early Copilot for Microsoft 365 users were 29% faster in a series of tasks like searching, writing, and summarizing. Two months in, we have seen faster adoption than either our E3 or E5 suites as enterprises like Dentsu, Honda, Pfizer, all deploy Copilot to their employees. And we are expanding availability to organizations of all sizes. We're also seeing a Copilot ecosystem begin to emerge. ISVs like Atlassian, Mural, and Trello, as well as customers like Air India, Bayer, and Siemens have all built plug-ins for specific lines of business that extend Copilot's capabilities. When it comes to Teams, we again saw record usage as organizations brought together collaboration chat, meetings, and calling on one platform and Teams has also become a new entry point for us. More than two-thirds of our enterprise Teams customers buy Phone, Rooms or Premium. All this innovation is driving growth across Microsoft 365. We now have more than 400 million paid Office 365 seats and organizations like BP, Elanco, ING Bank, Mediaset, WTW, all chose E5 this quarter to empower their employees with our best-in-class productivity apps along with advanced security compliance, voice, and analytics. Now on to Windows.
In 2024, AI will become a first-class part of every PC. Windows PCs with built-in neural processing units were front and center at CES, unlocking new AI experiences to make what you do on your PC easier and faster from searching for answers and summarizing emails to optimizing performance and battery efficiency. Copilot in Windows is already available on more than 75 million Windows 10 and Windows 11 PCs and with our new Copilot key, the first significant change to the Windows keyboard in 30 years, we're providing one-click access. We also continue to transform how Windows is experienced and managed with Azure Virtual Desktop and Windows 365, introducing new features that make it simpler for employees to access and IT teams to secure their cloud PCs. Usage of cloud-delivered Windows increased over 50% year-over-year. And all-up, Windows 11 commercial deployments increased 2 times year-over-year as companies like HPE and Petrobras rolled out operating systems to employees.
Now onto security. The recent security attacks, including the nation-state attack on our corporate systems, we reported a week and a half ago have highlighted the urgent need for organizations to move even faster to protect themselves from cyber threats. It's why last fall we announced a set of engineering priorities under our secure future initiative, bringing together every part of the company to advance cyber security protection across both new products and legacy infrastructure. And it's why we continue to innovate across our security portfolio as well as our operational security posture to help customers adopt a Zero Trust security architecture. Our industry-first unified security operations platform brings together our SIM Microsoft Sentinel, our XDR Microsoft Defender, and Copilot for security to help teams manage an increasingly complex security landscape. And with Copilot for security, we're now helping hundreds of early access customers including Cmax, Dow, LTI Mindtree, McAfee, Nucor Steel, significantly increase their SecOps team's productivity. This quarter, we extended copilot to Entra, Intune, and Purview. All-up, we have over 1 million customers, including more than 700,000 who use four or more of our security products like Arrow Electronics, DXC Technology, Freeport-McMoRan, Insight Enterprises, JB Hunt, and the Mosaic Company.
Now on to LinkedIn. LinkedIn is now helping over 1 billion members learn, sell, and get hired. We continue to see strong global membership growth driven by member sign-ups in key markets like Germany and India. In an ever-changing job market, members are staying competitive through skill-building and knowledge-sharing. Over the last 12 months, members have added 680 million skills to their profiles, up 80% year-over-year.
Our new AI-powered features are transforming the LinkedIn member experience, everything from how people learn new skills to how they search for jobs and engage with [inaudible]. New AI features, including more personalized emails also continue to increase business ROI on the platform and our hiring business took share for the sixth consecutive quarter. And more broadly, AI is transforming our search and browser experience. We are encouraged by the momentum, earlier this month, we achieved a new milestone with 5 billion images created and 5 billion chats conducted to-date, both doubling quarter-over-quarter and both being an edge took share this quarter.
We also introduced Copilot as a standalone destination across all browsers and devices, as well as a Copilot app on iOS and Android. And just two weeks ago, we introduced Copilot Pro providing access to the latest models for quick answers and high-quality image creation and access to Copilot for Microsoft 365 personal and family subscribers. Now on to gaming. This quarter we set all-time records for monthly active users in Xbox PC, as well as mobile, where we now have over 200 million monthly active users alone, inclusive of Activision Blizzard King. With our acquisition, we have added hundreds of millions of gamers to our ecosystem, as we execute on our ambition to reach more gamers on more platforms. With cloud gaming, we continue to innovate to offer players more ways to experience the games they love where and when and how they want, hours streamed increased 44% year-over-year. Great content is key to our growth and across our portfolio, I've never been more excited about our line-up of upcoming games. Earlier this month, we shared exciting new first-party titles coming this year to Xbox PC and Game Pass including Indiana Jones. And we've also announced launching significant updates this calendar year to many of our most durable franchises, which brings in millions of players each month, including Call of Duty, Elder Scrolls Online, and Starfield.
In closing, we are looking forward to how AI-driven transformation will benefit people and organizations in 2024. With that, I'll hand it over to Amy.
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AH
Amy HoodCFOMicrosoft
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $62 billion, up 18% and 16% in constant currency. When adjusted for the prior year's Q2 charge, operating income increased 25% and 23% in constant currency, and earnings per share was $2.93, which increased 26% and 23% in constant currency. Results exceeded expectations and we delivered another quarter of double-digit top and bottom-line growth.
Strong execution by our sales teams and partners drove share gains again this quarter across many of our businesses, as Satya referenced. In our commercial business, strong demand for our Microsoft cloud offerings, including AI services drove better-than-expected growth and large long-term Azure contracts. Microsoft 365 suite strength contributed to ARPU expansion for our office commercial business, while new business growth continued to be moderated for standalone products sold outside the Microsoft 365 suite. Commercial bookings were ahead of expectations and increased 17% and 9% in constant currency on a low expiry base. The strength in long-term Azure contracts mentioned earlier, along with strong execution across our core annuity sales motions, including healthy renewals drove our results.
Commercial remaining performance obligation increased 17% and 16% in constant currency to $222 billion, roughly 45% will be recognized in revenue in the next 12 months, up 15% year-over-year. The remaining portion recognized beyond the next 12 months increased 19%. And this quarter, our annuity mix was 96%. In our consumer business, the PC and advertising markets were generally in line with our expectations. PC market volumes continued to stabilize at pre-pandemic levels [Technical Difficulty] Gaming console market was a bit smaller. As a reminder, my Q2 commentary includes the net impact of Activision from the date of acquisition, inclusive of purchase accounting, integration, and transaction-related expenses. The net impact includes adjusting for the movement of Activision content from our prior relationship as a third-party partner to first-party. At a company level, Activision contributed approximately 4 points to revenue growth, was a 2 point drag on adjusted operating income growth, and a negative $0.5 impact to earnings per share. This impact includes $1.1 billion from purchase accounting adjustments, integration and transaction-related costs, such as severance-related charges related to last week's announcement. FX was roughly in line with our expectations on total company revenue, segment-level revenue, COGS, and operating expense growth. Microsoft Cloud revenue was $33.7 billion, ahead of expectations, and grew 24% and 22% in constant currency. Microsoft Cloud gross margin percentage was 72%, relatively unchanged year-over-year.
Excluding the impact of the change in accounting estimate for useful lives, gross margin percentage increased roughly 1 point, driven by improvement in Azure and Office 365, partially offset by the impact of scaling our AI infrastructure to meet growing demand. Company gross margin dollars increased 20% and 18% in constant-currency and gross margin percentage increased year-over-year to 68%. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 2 points, even with the impact of $581 million from purchase accounting adjustments, integration, and transaction-related costs from the Activision acquisition. Growth was driven by improvement in devices, as well as the improvement in Azure and Office 365 as just mentioned. Operating expenses increased 3% with 11 points from the Activision acquisition, partially offset by 7 points of favorable impact from the prior year Q2 charge. The Activision impact includes $550 million from purchase accounting adjustments, integration, and transaction-related cost. At a company level, headcount at the end of December was 2% lower than a year ago. Operating margins increased roughly 5 points year-over-year to 44%. Excluding the impact of the change in accounting estimate, operating margins increased roughly 6 points driven by the higher gross margin noted earlier, the favorable impact from the prior year Q2 charge, and improved operating leverage through disciplined cost control. Now, to our segment results.
Revenue from Productivity and Business Processes was $19.2 billion and grew 13% and 12% in constant currency, ahead of expectations, primarily driven by better-than-expected results in LinkedIn. Office commercial revenue grew 15% and 13% in constant currency. Office 365 commercial revenue increased 17% and 16% in constant currency, in line with expectations, driven by healthy renewal execution and ARPU growth from continued E5 momentum. Paid Office 365 commercial seats grew 9% year-over-year to over $400 million with installed base expansion across all customer segments. Seat growth was again driven by our small and medium business and frontline worker offerings, offset by the continued growth trends in new standalone business noted earlier. Office commercial licensing declined 17% and 18% in constant currency with continued customer shift to cloud offerings.
Office Consumer revenue increased 5% and 4% in constant currency with continued momentum in Microsoft 355 subscriptions, which grew 16% to 78.4 million. LinkedIn revenue increased 9% and 8% in constant currency, ahead of expectations, driven by slightly better-than-expected performance across all businesses.
In our Talent Solutions business bookings growth was again impacted by weaker hiring environment in key verticals. Dynamics revenue grew 21% and 19% in constant currency, driven by Dynamics 365, which grew 27% and 24% in constant currency with continued growth across all workloads. Bookings growth was impacted by weaker new business, primarily in Dynamics 365 ERP and CRM workloads.
Segment gross margin dollars increased 14% and 12% in constant currency and gross margin percentage increased slightly year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 1 point, primarily driven by improvement in Office 365.
Operating expenses decreased 5% and 6% in constant currency, with 5 points of favorable impact from the prior-year Q2 charge. Operating income increased 26% and 24% in constant currency. Next, the Intelligent Cloud segment, revenue was $25.9 billion, increasing 20% and 19% in constant currency, ahead of expectations, with better-than-expected results across all businesses. Overall server products and cloud services revenue grew 22% and 20% in constant currency. Azure and other cloud services revenue grew 30% and 28% in constant-currency, including 6 points of growth from AI services. Both AI and non-AI Azure services drove our outperformance. In our per-user business, the Enterprise Mobility and Security installed base grew 11% to over 268 million seats with continued impact from the growth trends in new standalone business noted earlier.
In our on-premises server business, revenue increased 3% and 2% in constant currency, ahead of expectations, driven primarily by the better-than-expected demand related to Windows Server 2012 end of support. Enterprise and partner services revenue increased 1% and was relatively unchanged in constant currency with better-than-expected performance across enterprise support services and industry solutions. Segment gross margin dollars increased 20% and 18% in constant currency and gross margin percentage was relatively unchanged. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 1 point, driven by the improvement in Azure noted earlier, partially offset by the impact of scaling our AI infrastructure to meet growing demand. Operating expenses decreased 8% and 9% in constant currency, with 9 points of favorable impact from the prior year Q2 charge, operating income grew 40% and 37% in constant currency. Now, to more Personal Computing. Revenue was $16.9 billion, increasing 19% and 18% in constant currency, in line with expectations overall.
Growth includes 15 points of net impact from the Activision acquisition. Windows OEM revenue increased 11% year-over-year, ahead of expectations, driven by slightly better performance and higher monetizing consumer markets. Windows Commercial products and cloud services revenue increased 9% and 7% in constant-currency, below expectations primarily [Technical Difficulty] period revenue recognition from the mix of contracts. Annuity billings growth remains healthy. Devices revenue decreased 9% and 10% in constant currency, ahead of expectations due to stronger execution in the commercial segment.
Search and news advertising revenue ex-TAC increased 8% and 7% in constant currency, relatively in line with expectations, driven by higher search volume, offset by negative impact from a third-party partnership. And in gaming, revenue increased 49% and 48% in constant currency, with 44 points of net impact from the Activision acquisition. Total gaming revenue was in line with expectations of stronger-than-expected performance from Activision was offset by the weaker-than-expected console market noted earlier. Xbox content and services revenue increased 61% and 60% in constant currency, driven by 55 points of net impact from the Activision acquisition. Xbox hardware revenue grew 3% and 1% in constant currency.
Segment gross margin dollars increased 34% and 32% in constant currency with 17 points of net impact from the Activision acquisition. Gross margin percentage increased roughly 6 points year-over-year, driven by higher devices gross margin and sales mix shift to higher-margin businesses. Operating expenses increased 38% with 48 points of impact from the Activision acquisition, partially offset by 6 points of favorable impact from the prior year Q2 charge. Operating income increased 29% and 26% in constant currency.
Now back to total company results. Capital expenditures, including finance leases were $11.5 billion, lower-than-expected due to delivery for a third-party capacity contract shifting from Q2 to Q3. Cash paid-for PP&E was $9.7 billion. These data center investments support our cloud demand, inclusive of needs to scale our AI infrastructure. Cash flow from operations was $18.9 billion, up 69% driven by strong cloud billings and collections on a prior year comparable that was impacted by lower operating income. Free cash flow was $9.1 billion, up 86% year-over-year, reflecting the timing of cash paid-for property and equipment. This quarter, other income and expense was in line with expectations, negative $506 million, driven by interest expense and net losses on investments, partially offset by interest income. Our effective tax rate was approximately 18%. And finally, we returned $8.4 billion to shareholders through dividends and share repurchases.
Now moving to our Q3 outlook, which unless specifically noted otherwise is on a US dollar basis. First FX, based on current rates, we expect FX to increase total revenue and segment-level revenue growth by less than 1 point. And we expect no impact to COGS and operating expense growth. In commercial bookings, strong execution across our core annuity sales motions, including healthy renewals along with long-term Azure commitments should drive healthy growth on a growing expiry base. Microsoft Cloud gross margin percentage should decrease roughly 1 point year-over-year, excluding the impact from the accounting estimate change, Q3 cloud gross margin percentage will be relatively flat as improvement in Office 365 and Azure will be offset by sales mix shift to Azure, as well as the impact of scaling our AI infrastructure to meet growing demand. We expect capital expenditures to increase materially on a sequential basis, driven by investments in our cloud and AI infrastructure and the flip of a delivery date from Q2 to Q3 from a third-party provider noted earlier. As a reminder, there can be normal quarterly spend variability in the timing of our cloud infrastructure build-out. Next to segment guidance. In Productivity and Business Processes, we expect revenue of $19.3 billion to $19.6 billion or growth between 10% and 12%.
In Office Commercial revenue growth will again be driven by Office 365 with seat growth across customer segments and ARPU growth through E5. We expect Office 365 revenue growth to be approximately 15% in constant currency. While it's early days for Microsoft 365 Copilot, we're excited by the adoption we've seen to date and continue to expect revenue to grow over time. In our on-premise business, we expect revenue to decline in the low 20s. In Office Consumer, we expect revenue growth in the mid-to-high single-digits, driven by Microsoft's 365 subscriptions. For LinkedIn, we expect revenue growth in the mid-to-high single digits, driven by continued growth across all businesses. And in Dynamics, we expect revenue growth in the mid-teens, driven by Dynamics 365. For Intelligent Cloud, we expect revenue of $26 billion to $26.3 billion or growth between 18% and 19%. Revenue will continue to be driven by Azure, which, as a reminder, can have quarterly variability, primarily from our per-user business and from in-period revenue recognition, depending on the mix of contracts. In Azure, we expect Q3 revenue growth in constant currency to remain stable to our stronger-than-expected Q2 results. Growth will be driven by our Azure consumption business with continued strong contribution from AI. Our per-user business should see benefit from Microsoft 365 Suite momentum though we expect continued moderation in seat growth rates given the size of the installed base. In our on-premises server business, we expect revenue growth in the low-to-mid single-digits with continued hybrid demand, including licenses running in multi-cloud environments.
And in the enterprise and partner services revenue should decline approximately 10% on a high prior year comparable for enterprise support services and more Personal Computing, we expect revenue of $14.7 billion, $15.1 billion or growth between 11% and 14%. Windows OEM revenue growth should be relatively flat as PC market unit volumes continue at pre-pandemic levels. In Windows Commercial products and cloud services, customer demand for Microsoft 365 and our Advanced Security Solutions should drive revenue growth in the mid-teens. As a reminder, our quarterly revenue growth can have variability, primarily from in-period revenue recognition, depending on the mix of contracts. In Devices, revenue should decline in the low-double-digits as we continue to focus on our higher-margin premium products. Search and news advertising ex-TAC revenue growth should be in the mid-to-high single-digits, about 8 points higher than overall search and news advertising revenue, driven by continued volume strength. And in gaming, we expect revenue growth in the low 40s, including approximately 45 points of net impact from the Activision acquisition. We expect Xbox content and services revenue growth in the low-to-mid 50s, driven by approximately 50 points of net impact from the Activision acquisition. Hardware revenue will decline year-over-year. Now back to company guidance. We expect COGS between $18.6 billion to $18.8 billion, including approximately $700 million of amortization of acquired intangible assets from the Activision acquisition. We expect operating expenses of $15.8 billion to $15.9 billion, including approximately $300 million from purchase accounting, integration, and transaction-related costs from the Activision acquisition. Other income and expenses should be roughly negative $600 million as interest income will be more than offset by interest expense and other losses. As a reminder, we are required to recognize gains or losses on our equity investments, which can increase quarterly volatility.
We expect our Q3 effective tax rate to be in line with our full-year rate, which we now expect to be approximately 18%. Now, some additional thoughts on the full-fiscal year. First FX, assuming current rates remain stable, we now expect FX to increase Q4 and full-year revenue growth by less than 1 point. We continue to expect no meaningful impact to full-year COGS or operating expense growth. Second Activision. For the full-year FY 2024, we expect Activision to be accretive to operating income, when excluding purchase accounting, integration and transaction-related cost. At a total company level, we delivered strong results in H1 and demand for our Microsoft Cloud continues to drive the growth in our outlook for H2. Our commitment to scaling our cloud and AI investment is guided by customer demand and a substantial market opportunity. As we scale these investments, we remain focused on driving efficiencies across every layer of our tech stack and disciplined cost management across every team. Therefore, we expect full-year operating margins to be up 1 to 2 points year-over-year, even as AI capital investments drive COGS growth. This operating margin expansion excludes the impact from the Activision acquisition and the headwind from the change in useful lives last year.
In closing, we are focused on execution. So our customers can realize the benefits of AI productivity gains as we invest to lead this AI platform wave. With that, let's go to Q&A, Brett.
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Q&A 1/8
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Operatoroperator
[Operator Instructions] And our first question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
MM
Mark MoerdleranalystBernstein Research
Thank you very much. Congratulations on the strong quarter and thanks for letting me ask the question.
Amy, you've discussed Azure being stable and you deliver Azure growth stability, but if we drill in one layer, we see Azure AI [aiming] (ph) to become a bigger portion of the revenue. I understand that separating what is directly AI revenue versus other IaaS, PaaS revenue that are leveraging well driven by AI is difficult, can you help me with two related questions? Optimization has been stabilizing and at some point, it should be part of the revenue flow. How should we think about what happens then, do we see non-directly AI consumption being flattish or do we see a rebound as the cloud shift continues and the need for data of inferencing grows? Second point. On AI, where are we in the journey from training driving most of Azure AI usage to inferencing? When do you think we start to see pick-up in non-Microsoft inferencing kick in, when do you think we could hit the point where inferencing is the bigger part of the driver? Thank you.
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Satya NadellaCEOMicrosoft
You want me to go first and…
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Amy HoodCFOMicrosoft
You go first and I'll take the technical.
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Satya NadellaCEOMicrosoft
Yes, let me — just on the inferencing and training, most of what you've seen for the most part is all inferencing. So, none of the large model training stuff is in any of our higher numbers at all. What small batch training, so somebody is doing fine-tuning or what have you, that will be there, but that's sort of a minor part.
So, most of what you see in the Azure number is broadly inferencing. And Mark, I think it may be helpful to sort of think about, like what is the new workload in AI? The new workload in AI, obviously, in our case starts with one of the frontier — I mean, starts with the Frontier model Azure OpenAI. But it's not just about just one model, right. So, you first — you take that model, you do RLHF, you may do some fine-tuning, you do retrieval, which means you are sort of either heating some storage meter or you're heating some compute meters. And so to — and by the way, you will also distil a large model to a small model and that would be a training perhaps. But that's a small batch training that uses essentially inference infrastructure.
So, I think that's what's happening. So you could even say these AI workloads themselves will have a lifecycle which is they'll get rebuilt, then there'll be continuously optimized over time. So, that's sort of one-side. And I think if I understand your question, what's happening with the traditional optimization, and I think last quarter we said.
One, we're going to continue to have these cycles where people will build new workloads, they will optimize the workloads and then they'll start new workloads. So I think that that's what we continue to see. But that period of massive, I'll call it, optimization only and no new workloads start, that I think has ended at this point. So what you're seeing is much more of that continuous cycles by customers, both whether it comes to AI or whether it comes to the traditional workloads.
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Amy HoodCFOMicrosoft
No, maybe I'll just add just a few things to that.
I think whether you use the word lapping, these optimization comparables or the comparables easing, is all sort of the same thing, that we're getting to that point, in H2 that's absolutely true. We'd like to talk about the contribution of AI specifically for the reason Satya talked about, these are — this is starting to see the application of AI at scale. And we want to be able to show people, this is how that point will work, it's inferencing workloads where people are expecting productivity gains, other benefits that grow revenue and so, I do think about those as both related. And ultimately the TAM that we go after is best sort of across both of those, both AI workload and I guess, "non-AI workload" although to Satya's point, you need all of it.
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Mark MoerdleranalystBernstein Research
Perfect. Thank you very much for the deep answer.
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Brett IversenirMicrosoft
Thanks, Mark. Joe, next question, please.
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Operatoroperator
Our next question comes from the line of Brent Thill with Jefferies. Please proceed.
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Brent ThillanalystJefferies
Good afternoon. Amy, the margin improvement is pretty shocking to most considering the investments that you and Satya are putting into AI. I'm curious if you could just walk through, how this is possible and what you're seeing so far in some of the costs that you're trying to manage as you scale up AI?
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Amy HoodCFOMicrosoft
Thanks, Brent. First of all, thanks for the question. The teams are obviously been hard at work on this topic.
We do point out that, Q2 because of the impact of the charge a year ago, you're seeing larger margin improvement than I would say, sort of a run-rate margin improvement. So, let me first say that. Secondly, the absolute margin improvement has also been very good and it speaks to, I think one of the things Satya talked about and I reiterated a bit, which is that, we want really to make sure we're making investments, we're making them in consistency across the tech stack. The tech stack we're building, no matter what team is on, is inclusive of AI enablement. And so think about as building that consistency without needing to add a lot of resources to do that. It's been a real pivot of our entire investment infrastructure to be working on this work. And I think that's important, because it means you're shifting to an AI-first position, not just in the language we use, but in what people are working on day-to-day.
That does obviously create a leverage opportunity. There has also been really good work put in by many teams on improving the gross margin of the products; we talked about it with Office 365, we talked about in Azure core. We even talked about it across our devices portfolio, where we've seen material improvements over the course of the year. And so, when you kind of take improvements at the gross margin level, plus this consistency of re-pivoting our workforce toward the AI-first work we're doing, without adding material number of people to the workforce, you end up with that type of leverage. And we still need to be investing. And so, the important part, invest towards the thing that's going to shape the next decade and continue to stay focused on being able to deliver your day-to-day commitments. And so it's a great question. And hopefully, that helps piece apart a few of the components.
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Brent ThillanalystJefferies
Thanks, Amy.
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Brett IversenirMicrosoft
Thanks, Brent. Joe next question, please.
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Q&A 3/8
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Operatoroperator
Our next question comes from the line of Kash Rangan with Goldman Sachs. Please proceed.
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Kash RangananalystGoldman Sachs
Hi, thank you very much. A superb quarter of great improvements. Just one question for you Satya. Cloud computing changed the tech stack in ways that we could not imagine 10 years back, the nature of the database layer, the operating system layer, every layer just changed dramatically. How do you foresee generative AI changing the tech stack as we know it? Thank you so much.
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Satya NadellaCEOMicrosoft
Yes, I think it's going to have a very foundational impact.
In fact, you could say the core compute architecture itself changes, everything from power, power density to the data center design, to what used to be the accelerator, now is the sort of the main CPU, so to speak, or the main compute unit. And so, I think in the network, the memory architecture, all of it. So as the core computer architecture changes, I think every workload changes. And so yes, so there is a full, like, take our data layer, the most exciting thing for me in the last year has been to see how our data layer has evolved to be built for AI, right? If you think about Fabric, one of the genius of Fabric is to be able to say, let's separate out storage from the compute layer. In compute we'll have traditional SQL, we'll have Spark. And by the way, you can have an Azure AI job on top of the same data lake, so to speak, or the lakehouse pattern. And then the business model you can combine all of those different compute. So that's the type of compute architecture.
So it's sort of a — so that's just one example. The tool stuff is changing. Office, I mean if you think about what — if I look at Copilot; Copilots extensibility with GPT, Copilot apps to the Copilot stack, that's another sort of part of what's happening to the tech stack. So yes, I mean, definitely builds. I mean.
I do believe, being in the cloud has been very helpful to build AI. But now, AI is just redefining what it means to have, what the cloud looks like, both at the infrastructure level and the app model.
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Kash RangananalystGoldman Sachs
Terrific. Thank you so much.
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Brett IversenirMicrosoft
Thanks, Kash. Joe, our next question, please.
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Q&A 4/8
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Operatoroperator
Our next question comes from the line of Karl Keirstead with UBS. Please proceed.
KK
Karl KeirsteadanalystUBS
Thank you.
I wanted to return to AI, the six point AI lift to Azure is just extraordinary. But I wanted to ask you about your progress in standing up the infrastructure to meet that demand. If you feel like Microsoft is supply GPU-constrained. Is the success you've had maybe working through some of the scaling bottlenecks that some of the other cloud infrastructure providers have talked about, a little bit maybe on the infrastructure scaling front might be interesting. Thank you.
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Amy HoodCFOMicrosoft
Thanks, Karl. Maybe I'll start and Satya feel free to add on.
I think we feel really good about where we have been in terms of adding capacity. You started to see the acceleration in our capital expense starting almost a year ago, and you've seen us scale through that process. And that is going toward as we talked about Servers and also new data center footprints to be able to meet what we see as this demand and really changing demand as we look forward. And so, I do feel like the team has done a very good job. I feel like, primarily obviously, this is being built by us, but we've also used third-party capacity to help when we could have that help us in terms of meeting customer demand. And I think looking forward, you'll tend to C&I guide toward it, accelerated capital expense to continue to be able to add capacity in the coming quarters, given what we see in terms of pipeline.
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Brett IversenirMicrosoft
Thanks, Karl. Joe, next question, please.
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Q&A 5/8
OP
Operatoroperator
Our next question comes from the line of Brad Zelnick with Deutsche Bank. Please proceed.
BZ
Brad ZelnickanalystDeutsche Bank
Great, thank you so much for taking the question. The early market feedback that we're all hearing on Microsoft 365 copilot is very powerful. Can you provide more granularity on what you're seeing in terms of adoption trends versus perhaps other new product introductions in the past, what if anything is holding it back, and how much of a priority is it to get it in the hands of customers? To what lengths might you go to incentivize just getting it out in the market? Thank you.
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Satya NadellaCEOMicrosoft
No, thank you for the question, Brad. So, a couple of things. In my comments I said increase in relation to our previous suites like, let's say, E3 or E5.
Whatever two months in, it's definitely much faster than that. And so, from that perspective. It's exciting to see, I'd say, the demand signal, the deployment signal. I was looking at by tenant, even usage, it's faster than anything else because it's easier, right. I mean, it's sort of — it shows up in your app, if you click on it, like any ribbon thing and it becomes a daily habit. So it in fact, it reminds me a little bit of sort of the back-in-the day of PC adoption, right. It's kind of — I think it first starts off with few people having access.
There are many companies that are doing standard issue, right. So just like PCs became standard issue at some point after PCs being adopted by early adopters. I think that's the cycle that at least we expect. In terms of what we're seeing, it's actually interesting, If you look at the data we have, summarization, that's what it's like number-one, like I'm doing summarization of Teams meetings inside of Teams, during the meeting, after the meeting, word documents summarization, I get something in email on summarizing. So summarization has become a big deal.
Drafts, right, you're drafting emails, drafting documents. So, anytime you want to start something, the blank page thing goes away and you start by prompting and drafting. Chat, to me, the most powerful feature is now you have the most important database in your company, which happens to be the database of your documents and communications. It is now queryable by natural language in a powerful way, right. I can go and say, what are all the things Amy said, I should be watching out for next quarter and it will come out with great detail. And so Chat, summarization, draft, also by the way, actions. One of the most used thing is, here's the Word document, go complete, I mean, create a PowerPoint for me.
So, those are the stuff that is also beginning. So, I feel like these all become — but fundamentally, what happens is, if you remember the PC adoption cycle, what it did was work artifact and work flow changed, right. You can imagine what forecasting was before excel and email and what it was after. So similarly, you'll see work and workflow change as people summarize faster, draft regulatory submissions faster. Chat to get knowledge from your business. And so, those are the things that we are seeing as overall patterns.
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AH
Amy HoodCFOMicrosoft
And maybe just to add two points. One of the exciting things as I said for some companies, it's going to be standard issue like PC, for other companies, they may want to do a land with a smaller group, see the productivity gains and then expand. And so being able to lift some of the seat requirements that we did earlier this month, it's really going to allow customers to be able to use that approach too. And the other thing I would add, we always talk about in enterprise software, you sell software, then you wait and then it gets deployed, and then after deployment, you want to see usage. And in particular, what we've seen and you would expect this, in some ways with Copilot even in the early stages, obviously, deployment happens very quickly. But really what we're seeing is engagement grow. As to Satya's point on how you learn and your behavior changes you see engagement grow with time. And so I think those are just to put a pin in that, because it's an important dynamic when we think about the optimism you hear from us.
BZ
Brad ZelnickanalystDeutsche Bank
Excellent, thank you so much.
BI
Brett IversenirMicrosoft
Thanks, Brad. Joe, next question, please.
Q&A 6/8
OP
Operatoroperator
Our next question comes from the line of Mark Murphy with J.P. Morgan. Please proceed.
MM
Mark MurphyanalystJ.P. Morgan
Yeah. Thank you very much. Is it possible to unpack the 6 point AI services tailwind, it's just to help us understand which elements ramped up by the three incremental points. For instance, is it more of the open AI inferencing, GitHub Copilot, other Copilots, the Azure OpenAI service, third party LLMs running on Azure. I'm just wondering, where did you see the strongest step-up in that activity?
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Amy HoodCFOMicrosoft
Mark, without getting into tons of line items, it's more simple to think of it as really, it's people adopting it for inferencing at the API generally.
I mean that's the easiest way to think about it. And we also saw growth in GitHub Copilot which you talked — which Satya talked about and we saw a growing number of third parties using it in some small ways for training. But this is primarily an inferencing workload right now in terms of what's driving that number. We used to think of it that way.
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Satya NadellaCEOMicrosoft
Azure OpenAI and then OpenAIs on APIs on top of Azure would be the sort of the major drivers. But there is a lot of the small batch training that goes on, whether it's let Jeff for fine-tuning. And then lot of people who are you starting to use models as a service with all the other new models, but it's predominantly Azure open AI today.
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Mark MurphyanalystJ.P. Morgan
Thank you.
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Brett IversenirMicrosoft
Thanks, Mark. Joe, next question, please.
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Q&A 7/8
OP
Operatoroperator
Our next question comes from the line of Brad Reback with Stifel. Please proceed.
BR
Brad RebackanalystStifel
Great, thanks very much.
Amy for many, many years in Commercial Office 365 seat growth has far outpaced ARPU and over the last couple of quarters, we're getting a convergence, obviously, as the seat count gets really large. As we look-forward, should they run even for a period of time or should we expect ARPU to outpace seat growth here in the short term? Thanks.
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AH
Amy HoodCFOMicrosoft
That's a great question, Brad. Let me split apart the components.
And then we can come back to whether they should equalize or just go on sort of a bit, actually believe it or not, somewhat independent trajectory and I will explain why I say that. Your seat growth as we talk about is primarily from, at this point, small and medium-size businesses and really frontline workers scenarios. And to your point on occasion, those are lower ARPU seats, but there are also — there are new seats and so you see that in the seat count number. And as we get through and we've seen that come down a little bit quarter-over-quarter and we've guided for that really to happen again next quarter, but a very separate thing is being able to add ARPU. And traditionally, and again this quarter, right, that's come over-time from E3.
Then from E5. And we're continuing to see very healthy seat momentum and you heard very good renewals. So, all of that, right, completely independent in some way from seat growth. Then the next thing, that actually we just talked about, maybe in Brad's question I'm trying to recall is that, you're going to see Copilot revenue will run there as ARPU, right.
That won't show a seat growth. So you'll have E3, E5 transition, Copilot, all show-up in ARPU over time, and then you'll have the seat growth be primarily still small business and frontline worker and maybe new industry scenarios. So, I tend to not really, Brad, think about them as related lines, believe it or not. I think about them as sort of unique Independent motions we run and there is still room for seat growth and obviously with the levers we've talked about, there's room for ARPU growth as well.
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Brad RebackanalystStifel
That's great. Thanks very much.
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Brett IversenirMicrosoft
Thanks, Brad. Joe we have time for one last question.
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Q&A 8/8
OP
Operatoroperator
Our last question will come from the line of Tyler Radke with Citi. Please proceed.
TR
Tyler RadkeanalystCiti
Thanks for taking my question.
Satya your enthusiasm about GitHub Copilot was noticeable on the conference call and at the AI Summit in New York last week. I'm wondering how you're thinking about pricing, obviously, this is driving pretty incredible breakthroughs and productivity for developers. But how do you think about your ability to drive ARPU on the GitHub Copilot over-time and just talk us through how you're thinking about the next phase of new releases there?
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SN
Satya NadellaCEOMicrosoft
Yeah.
I mean — it's — I always go back to sort of my own conviction that this generation of AI is going to be different, started with the move from 2.5 to 3 of GPT. And then it's use inside of developer scenario with GitHub copilot and so yes. I think this is the place where it's most evolved. In terms of its economic benefits or productivity benefits and you see it. We see it inside of Microsoft, we see it in all of the key studies we put out of customers, everybody had talked to its pick-up, but it is the one place where it's becoming standard issue for any developer is like if you takeaways spell check from Word, I'll be unemployable. And similarly, it will be like — I think GitHub Copilot becomes core to anybody who is doing software development.
The thing that you brought up is a little bit of a continuation to how Amy talked about, right. So you are going to start seeing people think of these tools as productivity enhancers, right. I mean, if I look at it, our ARPUs have been great, but they're pretty low.. You know even though we've had a lot of success, it's not like we had a high-priced ARPU company. I think what you're going to start finding is, whether it's sales copilot or service copilot or GitHub Copilot of security copilot. They are going to fundamentally capture some of the value they drive in terms of the productivity of the OpEx, right. So it's like 2 points, 3 points of OpEx leverage would be goal is on software spend. I think that's a pretty straightforward value equation. And so that's the first time, I mean this is not something we've been able to make the case for before whereas now I think we have that case. Then even the horizontal copilot is what Amy was talking about, which is at the Office 365 or Microsoft 365 level, even there, you can make the same argument whatever ARPU we may even have with E5, now, you can see incrementally as a percentage of the OpEx, how much would you pay for a copilot to give you more time savings for example. And so yes, I think all up, I do see this as a new vector for us in what I'll call the next phase of knowledge work and frontline work even in their productivity and how we participate. And I think GitHub copilot, I never thought of the tools business as fundamentally participating in the operating expenses of a company's spend on, let's say, development activity and now you're seeing that transition, it is just not tools, it's about productivity of your dev team.
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Closing Remarks
BI
Brett IversenirMicrosoft
Thanks, Tyler. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today and we look forward to speaking with all of you soon.
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Amy HoodCFOMicrosoft
Thank you.
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Satya NadellaCEOMicrosoft
Thank you.
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Operator Sign-off
OP
Operatoroperator
This concludes today's conference. You may now disconnect. Enjoy the rest of your evening.